E*****I

• Delivered high-quality customer service, ensuring a world-class experience in line with company standards. • Educated customers on banking products and services, encouraging feedback and engagement. • Proactively managed customer instructions and inquiries, resolving issues within agreed timelines. • Updated and maintained customer data in the CRM system, ensuring accuracy and compliance with operational guidelines. • Managed the issuance of customer instruments such as chequebooks, debit, and prepaid cards. • Drove business growth through new customer acquisition and deepening existing client relationships. • Ensured compliance with AML and KYC regulations, escalating suspicious activities to the relevant authorities.

• Assisted clients with loan applications, business planning, and credit delivery processes. • Conducted business appraisals and residential visits to assess clients' creditworthiness. • Monitored loan repayments, followed up on arrears, and resolved repayment-related issues. • Ensured compliance with service delivery policies and maintained accurate loan documentation.

• Assessed and managed clients’ credit risk, ensuring compliance with internal credit policies. • Oversaw the branch's micro-credit and SME loan portfolio, achieving growth and quality targets. • Conducted business assessments, prepared credit appraisals, and facilitated loan approvals. • Developed strategic partnerships and conducted marketing initiatives to recruit new clients.

• Marketed bank products and facilitated client recruitment and registration in designated areas. • Trained clients on banking policies, basic business skills, and loan management. • Managed loan disbursement and deposit mobilization, ensuring growth and quality targets were met. • Maintained client information and fostered positive public relations between the bank and the community.