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ROLES AND RESPONSIBILITIES 1. DISCUSSING WITH CLIENTS THEIR FINANCIAL STATE AND EXPECTATION 2. VISITING DIFFERENT FINANCIAL INSTITUTIONS AND NEGOTIATING DEALS 3. ASSIST WITH COMPLIANCE MANAGEMENT 4. FINANCIAL DATA MANAGEMENT AND EVALUATION 5. HELPING OUT ON LOCAL AND INTERNATIONAL PURCHASES 6. REVIEWING AND ADVISING, IF NEED BE, ON SPENDINGS, BANKINGS

Conduct Telesales and convert prospective clients. *Make outbound calls to interested farmers to accurately capture their profile in the system; including a detailed registration survey. *Handle inbound calls by farmers and accurately transcribe the recorded details in the recommended format as will be outlined to you. *Diligently handle customers/business partners inquiries via telephone and/or SMS. *Manage and resolve customers/partners complaints. *Provide existing and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures. *Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns. *Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time. *Ensure high quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. *Troubleshoot Mobile App Related issues and providing first level resolutions to the customers/business partners.

Paper work management and record keeping - working tirelessly with interns and employees on work ethics and ensuring their duties are in line with their weekly goals -Handling staff benefits records and monthly adherence on the same -Liaising head to head with the other departments and evaluating every requisition form & making necessary purchases on the same - Organizing and making shipping follow-ups with the shipping agent -Organizing and monitoring every out sourced labour and materials -Partially, engage myself with procurement tender awarding process -Customer relations management - handling customer complaints and give an immediate solution -Attend seminars ie KAM, KRA and virtual meeting with the companies associates/partners -Attend shows and other public appearance on showcasing the company's goods and services rendered

1. Stock taking 2. Calculation of inventory control systems 3. Customer and supplier relations management 4. Paper work management and record keeping 5. The tendering process and when to award a certain supplier from the rest of the bidders. 6. Travelling to different regions to collect certain raw materials and arranging, monitoring and following up on most logistics

1. Recruited, on boarded and trained new women groups. 2. Conducted risk assessment to determine clients' borrowing and repayment potential. 3.Visited clients to establish and maintain good relations. 4. Grew revenues through selling and cross-selling financial products to customers.