anncarolmurugi

At MultiChoice, you oversaw a team of 10 direct sales representatives who sold decoders directly to consumers. You managed 80 existing clients (retailers), 3 active wholesalers (sub-dealers), 1 distributor (dealer), 3 point-of-sale tents, and 6 installers in your region. Fifty of these clients purchased on a repeat basis. You consistently exceeded targets by 5% in strong months and achieved 75% of targets in challenging months. Your role involved driving sales, managing the distribution network, and ensuring smooth market operations.

Managed a client base of 150, with 20 placing daily orders, generating weekly sales of 300,000 KES. Consistently met sales targets by driving orders, increasing basket value, and improving customer retention. Resolved complaints, optimized processes, and contributed to a 80% improvement in KPIs.

As a Customer Service Executive at Hotpoint Appliances Limited, I managed high volumes of inbound calls, emails, and walk-in customer inquiries. I provided product demonstrations, particularly for small appliances, and coordinated repairs and deliveries. I consistently exceeded my monthly sales target of 2.5M KES while resolving customer complaints and ensuring excellent customer service. I also contributed to process improvements, managed customer orders efficiently, and maintained in-depth product knowledge to support sales and customer satisfaction