masikabrian6
About Candidate
Location
Education
B
BSc Applied Statistics with IT
2018
Maseno University
Second Class Upper Division
K
Kenya Certificate of Secondary Education
2013
Myanga Secondary School
A Minus
Work & Experience
C
Customer Satisfaction Associate
May 2024 - February 2025
Ecom Services Limited
. Managing online customer support requests and responding to inquiries via calls and chats.
• Moderating and screening user-submitted content to ensure adherence to guidelines.
• Ensuring timely resolution of customer issues while maintaining high satisfaction levels
C
Customer Care Representative
May 2023 - March 2024
Koko Networks Limited
. Handled inbound customer support via calls, social media, WhatsApp, and emails.
• Assisted customers with order placement, scheduling deliveries, and repairs.
• Provided outbound communication on price updates, promotions, and new product offerings.
• Coordinated logistics with the technical team to ensure timely and satisfactory repairs and fuel delivery.