Julie Ann Wairimu Njoroge
About Candidate
Dear sir/madam
I am writing to express my keen interest in the Customer Experience positions. With 9 years of experience in customer care and team management, I bring a proven track record of delivering exceptional service and leading teams to exceed performance goals. My ability to foster positive customer experiences while ensuring operational efficiency aligns well with the requirements of this role.
In my previous role as business advisor, I successfully led a team of 250 customer care representatives, overseeing day-to-day operations, mentoring team members, and implementing strategies that enhanced customer satisfaction scores by 125%. My strong interpersonal skills, coupled with a proactive approach to problem-solving, have enabled me to effectively handle large teams and navigate high-pressure situations. I am excited about the opportunity to bring my expertise and contribute to the commitment to excellence in customer care.
Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experience align with your team’s goals.
Sincerely,
Julie Wairimu,
0704727908.
