CALL CENTRE

Job Description

Roles summary.
• Meet and exceed performance targets, including customer satisfaction, call quality, productivity, and adherence to schedule.
• Timely Service desk complaints tickets closure to provide customer with feedback within 24-48 hours
• Ensure outbound calls and surveys are carried out on a regular basis with an aim of collecting data on customer pain points and customer satisfaction score
• Handle customer inquiries and complaints with professionalism, empathy, and a focus on resolution, ensuring customer satisfaction and loyalty.
• Provide real-time support and guidance to customer issues and ensure consistent service quality.
• Prompt handling of customer queries on all customer touchpoints, including but not limited to web, social media and incoming telephone calls
• Ensure clear documentation of customer interactions for follow up and reporting.
• Ensure adherence to the set service standards

Qualifications.

1. Degree in Business or related field
2. Over 2 years contact Centre experience,
3. At least 1 year of banking experience within a busy branch
4. Customer service & management training.

How to Apply
Send your updated CV to recruitment@sheerlogicltd.com on or before 21/04/2025.
Kindly indicate the job title in the subject line: CALL CENTRE
(Only shortlisted candidates will be contacted.)