Steve Ooko Opondo
About Candidate
I am a Psychology graduate with training in Digital Marketing and experience working on the front line as an HTS Triage Officer. My background has shaped me into a strong communicator who understands people, listens actively, and responds with clarity and empathy.
I bring a mix of behavioral insight and practical business skills. In customer service, I focus on building trust, resolving concerns efficiently, and creating positive client experiences. In sales, I rely on understanding customer needs, asking the right questions, and guiding conversations toward solutions that benefit both the client and the business.
I am adaptable, calm under pressure, and comfortable working in fast paced environments. I value professionalism, integrity, and measurable results. I am open to roles in customer service, sales, digital marketing, and business development where I can contribute to growth while continuing to learn and improve.
Location
Education
I hold a diploma in Psychology, where I studied human behavior, communication, personality development, and basic counseling skills. The training sharpened my ability to listen deeply, ask the right questions, and understand what drives people’s decisions. In sales, this helps me read customer needs beyond surface objections. I know how to build trust, handle resistance calmly, and tailor conversations to different personality types. I focus on understanding before persuading. In customer service, my background helps me stay patient under pressure, manage conflict professionally, and respond with empathy while still protecting company goals. I understand emotions, motivation, and decision making patterns, which allows me to serve clients in a way that feels personal and solutions focused.
I hold a certificate in Digital Marketing where I trained in social media marketing, content creation, basic SEO, email marketing, and online customer engagement. The course strengthened my understanding of how brands attract, convert, and retain customers online. I learned how to analyze audience behavior, craft clear messaging, run targeted campaigns, and track performance using data. This helps me think strategically about growth, visibility, and customer acquisition in any business setting.
Work & Experience
As an HTS Triage Officer, I worked on the front line serving clients in high pressure environments. I handled client intake, assessed needs quickly, provided accurate information, and guided individuals through the next steps with clarity and empathy. The role required strong communication, confidentiality, and problem solving skills. This experience fits well in customer service because I am trained to listen carefully, manage sensitive conversations, resolve concerns calmly, and ensure clients feel supported. For sales roles, the position strengthened my ability to build trust fast, understand client motivations, overcome hesitation, and guide people toward informed decisions with confidence.
