Clare Owano
About Candidate
A dynamic and dedicated Branch Manager with a proven record of success in sales, customer service, and operational management. I specialize in developing and implementing strategies that drive sales growth and optimize business processes. I am highly skilled in team leadership, inventory management, and fostering client relationships to ensure continuous profitability and exceptional customer satisfaction.
Location
Education
IN PROGRESS VIRTUAL LEARNING STUDENT
Attained strong results with emphasis on social sciences and communication skills.
Work & Experience
• Directed daily branch operations, ensuring efficient workflow and exceptional customer service. • Managed inventory control and supply chain logistics, reducing stock discrepancies and improving product availability. • Developed and implemented strategic sales plans, motivating the sales team to exceed targets. •Analyzed sales data and market trends to identify new business opportunities and achieve growth. .Cultivated and maintained strong relationships with clients, increasing customer retention and loya
.Promoted Safaricom products and services, driving revenue growth and expanding client portfolio. • Collaborated with branch management to design and implement sales strategies that achieved branch targets. • Identified and leveraged new business opportunities to increase revenue streams. • Ensured compliance by accurately verifying customer documents as per product and KYC requirement
• Built and maintained sustainable customer relationships through open communication. • Resolved customer issues promptly by providing effective solutions within defined timelines. • Met and exceeded sales and call handling quotas through excellent service delivery. • Utilized CRM systems to manage customer accounts, log interactions, and maintain records. • Escalated unresolved issues to internal teams, ensuring timely resolution.
Portfolio
