rndegwa11

Handled document verification and system updates for riders applying to join Glovo. Ensured accuracy, compliance, and timely processing of onboarding records to support daily operations and maintain service quality.

Acted as the link between suppliers, finance, and operations to ensure smooth service delivery and timely invoice processing. Handled supplier inquiries, tracked payment progress, and resolved discrepancies to maintain strong vendor relationships and operational continuity

At Safaricom PLC , I worked as a Retail Operations Lead, supervising a team of 12 customer service agents and 4 stock controllers. I handled shift and leave scheduling, staff induction, performance tracking, and preparation of management reports. I provided coaching, monitored service quality, and supported daily operations focused on customer satisfaction, inventory accuracy, and revenue performance in a profit-making centre. I also coordinated sales activations, staff meetings, and in-house events to strengthen teamwork and service delivery.