Joseph Macharia

• Monitored real-time temperature and cold-chain integrity for all inland and high-seas reefer cargo using Remote Container Management (RCM), achieving 98–100% temperature compliance. • Ensured timely closure of all reefer shipment tasks in Global Customer Service System (GCSS) and Reefer Key Event Management (RKEM), resolving missing Shipping Instructions (SIs), Verified Gross Mass (VGM), and system discrepancies. • Reduced shipment exceptions to below 5% through proactive documentation checks and coordination with customers and operations. • Managed shipment journeys end-to-end to prevent shutouts, rollings, and short shipments, achieving a 95%+ vessel-connection success rate. • Improved transit-time reliability by 15–20%, ensuring 90% of shipments adhered to advertised transit timelines through optimized journey plans and truck rerouting. • Resolved over 90% of inland exceptions in less than 3 hours, minimizing delays and protecting cold-chain integrity. • Coordinated truck transitions from depot to port, ensuring correct genset unplugging and compliance during movement. • Produced weekly analytical reports to support CX and Operations teams in decision-making and operational visibility. • Ensured 100% accuracy of Cold Chain Logistics (CCL) delivery updates in GCSS, preventing revenue leakage. • Optimized genset allocation between Maersk-owned and third-party units and monitored fuel usage to strengthen cost efficiency. • Delivered high customer satisfaction through proactive communication and rapid problem resolution. • Ensured compliance with shipping regulations, customs requirements, statutory provisions, and internal Maersk SOPs.

• Improved inventory accuracy and established a strong clearing & forwarding framework. • Enhanced warehouse, stores, and logistics functions in line with lean practices. • Maintained supplier relationships to prevent stock-outs and ensure cost‑effective sourcing. • Ensured accurate costing and pricing of goods by capturing all associated expenses. • Collaborated with finance to optimize forex usage and resolve transactional discrepancies. • Implemented policies promoting transparency, compliance, and customer satisfaction. • Ensured vehicles were serviced and maintained while tracking their operational status.

• Provided leadership in implementing procurement policies and ensuring cost‑effective acquisitions. • Developed a responsive procurement system for cost tracking and inventory management. • Coordinated disposal of obsolete assets in line with company procedures. • Monitored procurement compliance across the organization. • Prepared tender specifications and supported capital goods procurement. • Generated periodic procurement reports and addressed audit queries.