Samuel Mutethia Kimathi
About Candidate
A highly driven, adaptable, and responsible IT professional with a background in Computer Information Systems and Electrical & Telecommunications Engineering. Experienced in IT support, helpdesk administration, network systems, and electrical systems & installations. Skilled at troubleshooting, collaboration, and project management. I seek to apply my technical expertise and communication skills to contribute to organizational growth.
Location
Education
Completed my Bachelor's of Science in Computer Information Systems Degree
Completed my Diploma in Electrical & Telecommunication Engineering
Work & Experience
Provided first-line technical support to colleagues, ensuring timely resolution of IT incidents and service requests. Incident management: Logging, prioritizing and resolving incidents in ServiceNow and escalating when necessary. Service request fulfillment: Managing service requests and coordinating with relevant teams. Call management: Serving as the first point of contact for IT issues. Service monitoring: Monitoring systems and escalating breaches. Risk management: Supporting risk and compliance efforts.
• Conducted overhead maintenance, street lighting, and underground cable work. • Assisted with meter reading, revenue collection, and large power section operations. • Performed installation inspection and new connections.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution. • Worked closely with network administrators and server engineers to deliver quality service. • Coordinated installation of new users and relocations of existing users. • Responded to service requests during and after business hours. • Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies. • Researched and recommended network and data communications hardware and software. • Installed and configured new devices and system components.
