Morgan Wambulwa
About Candidate
Customer service professional with over two years of experience in handling customer interactions, resolving issues and maintaining accurate records. Strong in communication, problem-solving and administrative support, with experience in CRM systems, data entry and service coordination. Able to work well in fast-paced environments and deliver professional support with accuracy and empathy.
Location
Education
Studying travel and tourism management with focus on customer service, reservation systems, ticketing processes and tourism operations.
Completed Kenya Certificate of Secondary Education with a Mean Grade of C+
Trained in data analysis, data interpretation, reporting and statistical techniques.
Gained practical skills in website development, digital systems and web technologies.
Work & Experience
Handled 50+ daily inbound and outbound customer interactions. Resolved customer complaints and escalations professionally. Maintained accurate customer records and updated CRM systems. Collaborated with internal teams to improve service delivery. Ensured timely follow-up and effective communication with clients.
Facilitated peer support sessions and addressed participant concerns. Collected and analyzed program data for monitoring progress. Assisted in improving operational processes and reporting. Worked with teams to enhance program outcomes and delivery.
