John Odero Onyango

• Operational Management-Together with the team direct daily cleaning activities, ensure adherence to SLAs and maintains high hygiene standards. • Financial Oversight-Manages P&L, Prepare budgets, control costs for labour and supplies and Monitors profitability • Human Resource-Handling hiring, training, performance evaluations and scheduling. Ensuring adherence to HR policy and code of conduct. • Customer Relations-Act as the main point of contact for clients, managing expectations and resolving complaints to ensure customer satisfaction and retention. • Business Development-Develop and implement business strategies to increase revenue and market share. Inculcate sales culture in the team. • Health, safety and Compliance-Ensures all cleaning protocols meet occupational, health and safety requirement.