SILA KHEJELI LILUNGO
About Candidate
ICT Support & Network Specialist | Data Analyst
A highly versatile and solution-oriented ICT professional with verified expertise across end-user technical support, network infrastructure management, and data-driven troubleshooting. Currently managing digital infrastructure operations at the Kenya Institute of Mass Communication (KIMC), I excel at hardware lifecycle optimization, core system configurations (BIOS, advanced command-line disk partitioning), and maintaining enterprise network connectivity. My technical foundation is heavily backed by an industrial attachment at the Kenya Meteorological Department, where I gained crucial exposure to large-scale data workflows, system frameworks, and analytical reporting.
Driven by an entrepreneurial mindset, I successfully established and operated an independent Cyber Business, mastering commercial local area network (LAN) routing, bandwidth allocation, hardware diagnostic maintenance, and direct client relationship management. By combining practical Tier 1/2 technical support with advanced skills in Database Administration and Data Analysis, I bring a reliable mix of systematic problem-solving, operational accountability, and analytical execution to fast-paced corporate IT infrastructure teams.
Location
Education
BBIT is a high-yield, dual-discipline degree designed at the intersection of enterprise strategy and technological execution. Rather than looking at technology in a vacuum, BBIT trains professionals to view IT infrastructure as a core business driver. The curriculum balances hard technical capabilities—such as database administration, network engineering, and data analytics—with strategic corporate competencies, including financial management, systems analysis, and operational strategy. As a BBIT strategist, my training focuses on translating complex data structures into actionable business intelligence, aligning technical deployments with corporate KPIs, and auditing IT workflows to maximize efficiency and ROI. It is a degree built for the modern economy, producing professionals who don’t just deploy systems, but leverage them to scale business operations
Work & Experience
Providing critical Tier 1 & 2 technical support and managing digital infrastructure for staff and students across administrative offices and media labs. Responsible for hardware lifecycle management, network troubleshooting, and core systems configuration—including advanced BIOS/SATA configurations and command-line disk management. Successfully spearheaded an institutional hardware modernization initiative by executing full-scale SSD upgrades on HP EliteDesk fleets, drastically reducing boot times and system latency. Additionally, optimized enterprise print infrastructure by permanently resolving recurring network spooling bottlenecks on the institute's HP LaserJet Pro M404-M405 series, significantly minimizing daily technical downtime across the campus
Coordinated daily technical and commercial operations for a high-traffic digital hub, managing local area network (LAN) infrastructure, data traffic, and system uptime. Responsible for configuring network routers, managing bandwidth allocation to ensure seamless user connectivity, and performing routine hardware maintenance and diagnostics across multiple client workstations. Actively monitored daily transaction logs and operational data to analyze customer usage patterns, optimize peak-hour resource distribution, and maintain robust cybersecurity protocols across all public terminals. Blended hands-on technical troubleshooting with business operations management to deliver secure, high-performance digital services
Gained critical experience supporting the specialized IT infrastructure and high-consequence data systems utilized for national weather and climate monitoring. Assisted the ICT engineering team in monitoring local network uptime, troubleshooting hardware terminals, and ensuring the continuous data synchronization between automated weather station logs and centralized database servers. Maintained rigorous data integrity by performing routine system maintenance, quality checks, and digital archival of dense climate matrices. This role provided a deep, practical foundation in handling large-scale institutional system frameworks, managing database workflows, and executing technical support under zero-downtime requirements
