Duncan Hagondi
About Candidate
Dedicated IT Support Engineer with over six years of experience providing technical support,
troubleshooting hardware and software issues, administering networks, and supporting business
operations in manufacturing and corporate environments. Experienced in desktop support,
system maintenance, network configuration, Microsoft Azure, Microsoft Office, and user
support. Proven ability to work under pressure, solve technical problems efficiently, and
collaborate with cross-functional teams to maintain reliable IT infrastructure.
Location
Education
Work & Experience
Operate production equipment while maintaining quality and safety standards.
Perform quality inspections on finished products.
Manage shipment and transfer of finished products.
Maintain production records and inventory data.
Support monthly stock takes and reconciliation processes.
Assist in operational reporting and data integrity.
Provided first-line and second-line IT support for the assembly line.
Installed, configured and maintained computers, software and network equipment.
Designed and supported industrial networks including VLANs, switches and wireless
access points.
Diagnosed and resolved hardware, software and networking issues.
Performed preventive maintenance to minimize downtime.
Responded to user support requests and ensured timely issue resolution.
Provided remote and on-site technical support.
Installed and configured computer hardware, software and networks.
Managed user accounts and system access.
Supported printers, scanners and peripheral devices.
Trained new employees on company IT systems.
Responded to incidents and maintained system availability.
Managed the organization's IT infrastructure.
Performed network administration and system maintenance.
Provided technical support to staff.
Maintained documentation and IT records.
Ensured data security and system reliability.
Updated and maintained office computer systems.
