Enterprise Network Operations Lead(150k)

Job Description

Location: Pan-Africa / Group Headquarters

About the Role

Our client, a leading telecommunications organisation with operations across multiple African markets, is seeking an experienced Lead – Enterprise Network Operations (B2B) to provide strategic and operational leadership across its enterprise network operations function.

The successful candidate will be responsible for driving network availability, service assurance, service-level agreement (SLA) compliance, operational efficiency and superior customer experience across multiple markets. The role will also champion operational standardisation, managed service provider (MSP) governance, automation and the adoption of emerging network technologies.

Key Responsibilities

1. Enterprise Network Operations

• Oversee enterprise network operations and performance across multiple countries, ensuring high network availability, SLA compliance and reduced service restoration times.
• Provide leadership, coaching and performance oversight to country-level enterprise network operations teams.
• Act as the escalation point for major incidents, persistent service issues and cross-market operational risks.

2. Service Assurance and Incident Management

• Establish and oversee centralised enterprise service assurance and proactive network monitoring.
• Standardise incident management, fault tracking, escalation procedures and priority handling for key enterprise customers.
• Drive proactive identification and resolution of network risks to minimise service disruptions.

3. SLA Governance and Customer Experience

• Develop and monitor SLA frameworks, performance reporting and service improvement plans.
• Standardise customer communication, trouble-ticket management and escalation processes.
• Drive continuous improvement in enterprise customer satisfaction and service delivery.

4. Managed Service Provider Management

• Establish governance frameworks for MSP performance, including SLAs, operational-level agreements (OLAs), audits and performance reviews.
• Monitor vendor performance against agreed service quality, availability and maintenance targets.
• Implement structured vendor accountability, including performance improvement measures and reward or penalty mechanisms.

5. Process, Tools and Operational Excellence

• Standardise incident, problem, change management and preventive maintenance processes across operating markets.
• Drive harmonisation of network monitoring, ticketing, inventory management and reporting tools.
• Ensure compliance with operational standards, procedures and documentation requirements.

6. Enterprise Products and Operational Readiness

• Oversee the operational lifecycle of enterprise connectivity products and services, including MPLS, leased lines, fibre, satellite, fixed wireless access and IoT where applicable.
• Ensure new products and technologies are operationally ready before deployment.
• Maintain accurate enterprise network inventory and installed-base records.

7. Cross-Functional Collaboration

• Work closely with solution design, supply chain, network rollout, provisioning and sales teams to support seamless enterprise service delivery.
• Oversee operational handovers and ensure delivery requirements are met before services transition into operations.

8. People Leadership and Capability Development

• Build and develop a high-performing enterprise network operations leadership team.
• Strengthen technical capabilities in IP networking, transmission, service assurance and vendor governance.
• Drive succession planning and the development of future-ready technical skills.

Key Performance Indicators

Performance will be assessed against measures including:

• Enterprise network availability and fault-rate reduction.
• Mean time to repair/restore (MTTR) and SLA compliance.
• Reduction in repeat and chronic network incidents.
• Proactive incident detection and major incident resolution.
• Preventive maintenance compliance.
• Managed service provider performance.
• Adoption of standardised operational processes and tools.
• Enterprise network inventory accuracy and operational readiness.
• Customer satisfaction and reduction in service escalations.

Qualifications

• Bachelor’s degree in Electrical, Electronic or Telecommunications Engineering.
• A master’s degree will be an added advantage.
• 5–6 years of telecommunications experience, including hands-on experience in enterprise network operations.
• Professional IP networking certification, such as CCNA, CCNP or an equivalent qualification.
• Demonstrable expertise in enterprise and mobile network operations, service assurance, IP and transmission networks.
• Experience managing large-scale, multi-vendor network environments across multiple countries or markets.
• Strong experience in managed service provider oversight, SLA management and commercial governance.

• Knowledge of network operations automation, advanced service assurance and analytics-driven operations.
• Familiarity with cloud networking, Software-Defined Networking (SDN) and next-generation network technologies.
• Strong strategic thinking and data-driven decision-making.
• Excellent stakeholder management and influencing skills in a matrix environment.
• Strong customer focus, accountability and execution discipline.
• Proven leadership, coaching and team development capabilities.
• High integrity, resilience and a commitment to operational excellence.

How to Apply

Send your cv to talentsourcing@sheerlogicltd.com by 18th October 2026.