lwabialvin
About Candidate
Location
Education
Pursued Diploma in information technology with specialization in Computer Maintenance and repair, Computer Networking and Website design and development.
attained a mean grade of C Plain
Attained a mean grade of A- , 373 Marks
Work & Experience
The following are activities done: 1.Manage Customer Relationship and Documentation compliance and completion. 2. Maintain the defined quality of Customer service standards 3. Manage the customer contact queue and customers tolerance 4. Communicate and escalate factors that impact on customer experience to the appropriate Airtel departments. 5.Monitor and maintain facilities 6. Manage service delivery aligned to customer needs and business objectives 7. Drive sales in the Walk in centers 8. Increase customer base in both prepaid and post paid categories
The following were activities done at college: ⮚ Training and imparting ICT skills and knowledge. ⮚ Preparing schemes of work and lesson plans. ⮚ Preparing lesson notes and other relevant teaching materials. ⮚ Supervising trainees Practical. ⮚ And any other duties assigned by management. ⮚ Technical Support: Providing technical support and assistance to staff members, including troubleshooting hardware and software issues, resolving network problems, and addressing user inquiries.
The following were activities done at the School: ⮚ Teaching computer studies. ⮚ Supervising practical. ⮚ Preparing schemes of work and lesson plans. ⮚ Updating school computers. ⮚ Any other duties assigned by management.