B*****e

• Installed and configured systems to meet business needs. • Provided training to new users and clients, ensuring smooth system adoption. • Evaluated and recommended technology options to optimize operations. • Responded to technical challenges and client issues during and outside regular working hours. • Coordinated departmental responses to customer or internal issues. • Developed processes for the resolution of technical challenges and client problems.

• Modified and expanded systems to enhance workflow efficiency. • Developed, documented, and updated system design procedures, quality standards, and testing processes. • Monitored, tested, and maintained computer programs and systems, ensuring seamless installation of new systems. • Provided troubleshooting and technical support for system issues, resolving program errors and malfunctions. • Analyzed computer printouts and performance indicators to identify and correct issues. • Collaborated with management to ensure system principles aligned with organizational goals. • Acted as a project leader for specific systems projects, supervising computer programmers and systems analysts. • Evaluated and adapted pre-developed application packages to the user environment. • Trained staff and users on system usage and best practices. • Recommended new equipment and software packages to improve system performance.