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Responding to inquiries and providing efficient assistance to customers via phone, email, chat, or in person. Addressing and resolving customer concerns by identifying the root cause and finding appropriate solutions. Documenting customer interactions and maintaining accurate records in the company’s customer relationship management system. Ensuring customer satisfaction by following up on issues, complaints, or inquiries, ensuring the customer’s needs are fully met. Gathering customer feedback to help improve products, services, or customer service practices. Demonstrating patience, empathy, and active listening skills while interacting with customers, maintain a positive company image. Working closely with other departments to resolve customer issues and improve service quality

• Identified opportunities to streamline procurement processes and improve efficiency. • Worked closely with internal departments to ensure procurement processes align with organizational goals and requirements. • Coordinated with transportation, delivery and distribution of procured goods to ensure timely delivery and minimize disruptions. • Ensured that purchased goods and services meet the required quality standards and specifications set by the organization. • Maintained accurate procurement records, generating reports on procurement activities and assisting in reviews.

• Accepted deliveries, checked packages against orders and verified the quality. • Sorted packages based on size, destination and brand name. • Packaged goods securely and repackaged damaged goods. • Loaded packages onto trucks for transportation and unloaded packages upon arrival. • Inspected packages to ensure they are in good condition. • Managed returns, ensured items are inspected, repackaged and restocked if necessary or processed for disposal.