Emily Ochola
About Candidate
As a customer-centric and results-driven senior relationship manager with over 10 years of experience in the health and medical insurance sector both local and international. Proven track record of leading high-performing teams, improving customer satisfaction scores, and ensuring compliance with industry regulations. Skilled in resolving complex, diverse, complex and highly sensitive medical issues, coaching support staff, and streamlining service operations to enhance the customer journey. Adept at balancing service excellence with complaint and conflicts resolution in a fast-paced medical insurance by employing empathy and enhanced listening skills
