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About Candidate
I have more than 5 years of experience working in system administration and IT helpdesk environments, providing assistance to users, troubleshooting technical issues, and maintaining system integrity. Through my previous positions, I have gained valuable skills in resolving software and hardware problems, managing network configurations, and implementing effective solutions to enhance system performance.
In my current role, I have consistently demonstrated my ability to deliver exceptional customer service while efficiently resolving technical issues. I possess excellent communication skills, allowing me to explain complex technical concepts to non-technical users and staff in a clear and concise manner.
What sets me apart is my genuine passion for helping others and my dedication to ensuring a seamless user experience. I take pride in my ability to diagnose problems accurately and provide effective solutions promptly, while maintaining a positive and patient demeanor.
Education
Currently continuing with MSc Computer Systems having completed course work and continuing with my Thesis
Undertook my Bachelors degree in Computer Systems and graduated in 2008
Did my secondary school and finished in 2002 attaining A-
Work & Experience
My main tasks include: - System Support for staff & members - Administration of LAN & WAN - Managing all affairs of the IT Department including budgeting & procurement - Collaborating with ERP system support partners - Managing network based hardware and software - Administration of ICT Systems - Managing our Mobile Platforms and ensuring upto95% uptime including USSDs, Mobile App & Paybill - Managing the CBS and ensuring upto 98% uptime
Key Tasks: - Coordinating the Business & Informatics Department including staff management, preparation of Departmental - Timetable, managing academic student affairs - Lecturing ICT Units including Introduction to ICT, Computer Packages and System Analysis among others. - Managing System Support issues and escalating them to support partners where needed. - Staff Support - Local Area Network & Internet Management - Administration of the college management system, Microsoft Dynamics Nav, and ensuring upto 99% uptime - Performing computer trouble shooting maintenance, software installation and update of the same
Key Contributions & Results: - Lecturing ICT Units including Introduction to ICT, Computer Packages and System Analysis and Web development among others. - Quality Exam Setting, invigilation and marking - Preparation of teaching materials including teaching notes, course outlines, schemes of work etc - Handling practical classes - Local Area Network & Internet Management - Performing basic computer trouble shooting maintenance, software installation and update of the same
Portfolio
