Championed upgrade of electronic documentation management system (EDMS) to information business processing system (IBPS).
Championed automation of documentation transmission from manual to Electronic Documentation Management System (EDMS)
Championed implantation of credit Quest (CQ)
Participated in upgrading internet banking and tab banking solutions.
Implemented customer service portal, Microsoft SharePoint and automated batch processing management system (ABPMS)
Participated in coordinating development of processes documentation that won 2016 award from global awards for excellence in bpm and workflow.
Actively participated in bridging operational gaps across process improvement, quality, and training champions across the bank and achieved 26% of value stream mapping.
Championed development and implementation of Customer service portal.
Directly supported implementation of digital solutions geared towards efficient delivery of value to customers, mobile banking, internet banking and tab banking.
Grew Don Communications & Twinson Enterprises Revenue FROM 50% TO 80%
