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Overseeing, developing, reviewing and improving warehouse and administrative systems, policies and procedures to improve process efficiency by implementing standard operating procedures(SOPs) that have helped to ensure consistency resulting into optimized work performance. Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives ensuring that organizational processes remain legally compliant with regulations and standards Actively involved in hiring and talent retention processes, guiding and supporting staff in the organization through on job trainings, work allocation, performance evaluation, identifying gaps and providing feedback, communicating strategic priorities and setting clear deliverables. This has resulted into substantial increase in efficiency and team productivity. Performing quality assurance controls to ensure the company’s products and services meet customer expectations and monitoring production KPIs and metrics. Excelled in maintaining service operations with the goal of ensuring sustainability across business operations Implementing and managing business strategies for growth while continuously analyzing processes to ensure excellent business performance, organizations goals and objectives are achieved as well as maintaining good supply chain management processes including inventory management, production processes, sales and distribution

Oversaw the review and updating of registersfor Prevention of Mother-to-Child Transmission (PMTCT) and HIV Exposed Infants(HEI) clients, ensuring data accuracy and compliance with research standards.  Compiled and wrote comprehensive reports on daily surveys and data collection efforts, streamlining communication between research teams and stakeholders. Prepared detailed weekly expenditure reports, contributing to the effective management of project budgets and resource allocation. Conducted regular audits and quality checks on data to enhance reliability and support decision-making processes.

Efficiently entered and maintained comprehensive records of persons with disabilities, ensuring accuracy and accessibility of data. •Collected, analyzed, and compiled daily reports on disability registration and services. Developed a standardized reporting template that enhanced clarity and consistency, contributing to informed decision- making within the council. • Managed the issuance of tax exemptions for persons with disabilities, ensuring compliance with regulations. Successfully processed over 200 applications per month, resulting in increased financial support for beneficiaries. Fostered collaboration with local organizations to improve registration outreach, leading to a more inclusive data set that better represents the needs of the disability community. • Trained new staff on data entry protocols and report generation, ensuring continuity and quality of work within the team.