k*****e

Office Administration and others
April 29, 1992

About Candidate

I am a dedicated, detail-oriented and highly confidential Administrative Assistant with extensive experience of over 5 years in customer service, sales, and team management. Proven ability to optimize processes, improve team collaboration, and deliver exceptional client experiences. Proficient in Microsoft Office Suite and adept at multitasking in fast-paced environments. Seeking to leverage skills in a dynamic role to contribute to organizational success.

Education

V
Virtual / Administrative Assistant 2024
ALX Africa (Online)

Attained a certificate in calendar and E-mail management, Microsoft office suite operation and many other AI Tools essential for an Executive assistant.

K
Kenya Certificate of Secondary School 2011
Wamagana Girls High School

Attained a mean grade of B -(minus)

Work & Experience

O
Office Administrator 2012 - 2016
Pioneer FSA

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues. Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Ensured accurate record-keeping with diligent data entry and database management for vital company information. Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions. Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents. Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team. Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts. Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency. Facilitated timely delivery of special projects to meet organizational and departmental objectives. Surpassed team goals by partnering with colleagues to implement best practices and protocols.

S
Sales and Marketing 2016 - 2020
Broad Borders Housing Cooperative

Communicated with clients to understand property needs and preferences. Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations. Advised clients on market conditions and property value for informed decision-making. Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing. Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers. Liaised between buyers and sellers to provide positive experiences for both parties. Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies. Advertised client properties through websites, social media, and real estate guides. Maintained connections with clients to encourage repeat business and referrals. Presented purchase offers to sellers for consideration. Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times

B
Business Ownership and Operation 2020 - Currently still Running
Remote/ Online Shop

Established strong customer relationships through excellent communication and attentive service. Consulted with customers to assess needs and propose optimal solutions. Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting. Enhanced financial health by implementing rigorous budget controls and financial planning strategies. Negotiated favorable terms with suppliers, improving profit margins without compromising on quality. Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.

S
Sales and Marketing 2023 - To Date
Vista Own Services

Inspecting the condition of the properties and reporting to my superiors with ideas of the maintenance to be carried out Streamlined internal communication processes to improve collaboration between sales and marketing teams. Coordinated with sales and marketing teams to gather feedback on product performance, using insights to inform future brewing decisions. Demonstrated flexibility in adapting to changing priorities, contributing positively to the overall success of the software sales and marketing team''s goals. Assisted sales and marketing teams by creating persuasive product brochures, datasheets, white papers, and case studies. Coordinated with sales and marketing departments to ensure seamless communication of promotional offers to customers. Planned, implemented, and tracked sales and marketing strategies to promote brand products.

Portfolio

Skills

Data Entry
90%
Microsoft suite operation
95%
Customer Service Relation
95%
Critical Thinking
95%
Problem solving and mitigation
98%
Communication
98%
Organization and priolitization
95%