Mercy Cheptoo
About Candidate
Results-driven Librarian and Records Management Specialist with 5 years of experience in cataloguing,
digitization, and database administration across government and corporate sectors. Proficient in KOHA, OPAC,
and DSpace, with a strong background in organizing and digitizing large volumes of records—supporting over
10,000 customers and managing data worth over KES 2.8 billion monthly. Currently supporting policy research
and information access at the National Treasury, State Department for Economic Planning by delivering
accurate, timely, and user-focused library services. Recognized for integrity, efficiency, and commitment to
high professional standards.
Location
Education
Attained a Bachelors degree in Library and Information Science
Work & Experience
• Catalogued and classified 400 academic collection, government publications and reports using DDC standards, enhancing document accessibility and retrieval accuracy. • Reviewed the Library Policy, making it up to date in accordance to the Government Policy handbook. • Operated and maintained the department’s library system, integrating KOHA,OPAC and DSpace, which improved user search efficiency by 50%. • Trained over 300 staff members on effective use of library resources and digital databases, resulting in a 70% increase in usage of internal research tools. • Provided research and reference support to policy analysts, economists, and researchers, handling over 100 specialized information requests monthly with a high success rate. • Participated in the digitization of 1300 legacy documents, improving remote access for planning officers and reducing physical storage by 40%. • Played a key role in reviewing and updating the department’s collection, facilitating the acquisition of 250 relevant economic planning titles aligned with departmental mandates. • Offered frontline information services, resolving an average of 50+ weekly user queries, maintaining a 95% user satisfaction rating. • Participated in the review of Finance Bill 2025.
• Stock taking of parts and accessories worth approximately 10 billion per month. • Digitization, filing, record management of a 10000-customer base. • Addressing customer concerns and queries by retrieving information from records management, • Retrieval and issuance of about 500 vehicle registration documents in a month with approvals from sales executives. • Management of record systems of 2.8 billion monthly average of parts and service sales invoices. • Ensured customer satisfaction is met by improving response time for record request, achieving a 96% satisfaction in internal survey.
