m*****1
About Candidate
Detail-oriented Operations and Administrative Assistant with more than 5 years of experience streamlining office workflows, optimizing processes, and supporting business efficiency. Skilled in scheduling, vendor coordination, and data management, with a track record of reducing costs and improving productivity. Proficient in Microsoft Office and adept at fostering seamless communication across teams. A proactive problem-solver committed to enhancing operational performance.
Education
Earned a Bachelor of Arts degree in Economics and Sociology from Egerton University, developing strong analytical and research skills through quantitative and qualitative studies of socioeconomic trends, policy impacts, and human behavior, with coursework in Micro/Macroeconomics, Social Statistics, and Development Studies.
Studied Business Intelligence and Data Analytics, gaining expertise in data mining, visualization (Power BI, Tableau), and predictive modeling using SQL and Python to drive data-informed business decisions
Developed advanced Excel/VBA and financial statement analysis skills through Financial Modeling & Valuation training, specializing in investment analysis and corporate valuation
Work & Experience
As an Operations Assistant, I enhanced efficiency and customer satisfaction by improving data accuracy (reducing errors), implementing a streamlined filing system (cutting retrieval time), and automating repetitive tasks. I boosted team productivity through training development, detailed reporting for decision-making, and proactive administrative support, while resolving customer inquiries promptly to elevate satisfaction scores.
As an Administrative Assistant, I delivered exceptional administrative support that boosted team productivity while enhancing data entry procedures to reduce errors and improve reliability. Achieved cost savings through efficient inventory management and supplier negotiations, improved customer satisfaction by resolving issues promptly, and optimized service delivery by maintaining ideal stock levels. Additionally, strengthened team performance by leading effective onboarding and training for new hires.
As a Brand Ambassador, I boosted customer loyalty and brand trust by delivering exceptional brand experiences, leading to increased repeat business; leveraged customer feedback to directly influence product development while driving sales growth through persuasive engagement and product demonstrations during promotional events.
Portfolio
