o*****o
About Candidate
Dedicated and results-driven professional with comprehensive experience across customer
support, sales, procurement, and logistics management. I possess a proven track record of
increasing customer satisfaction, driving sales growth, and optimizing operational processes
through strategic decision-making. Seeking to leverage my skills in customer relationship
management and sales achievement in a dynamic organization that values innovation and
results.
Education
The Accounting Technicians Diploma (ATD) is a foundational professional accounting qualification that equips learners with practical skills in accounting, finance, and business.
Is a formal qualification that equips learners with the skills and knowledge needed to provide excellent service to customers across a variety of industries. It typically covers communication techniques, conflict resolution, problem-solving, and product knowledge.
Is a specialized qualification focused on developing long-term, trust-based relationships with customers—essential for roles in sales, marketing, customer service, and business development.
Is to equip professionals with the foundational knowledge, practical skills, and strategic frameworks required to drive customer retention, expansion, and advocacy in B2B environments. Participants learn how to build and manage effective customer success programs, foster long-term client relationships, and align customer success efforts with business outcomes.
Is to equip students with essential skills and knowledge in effective business communication and strategic planning. The course aims to develop competencies in interpersonal and organizational communication, decision-making, goal setting, time management, and the creation and execution of business plans. By the end of the course, students will be able to communicate effectively within diverse business environments and contribute to the successful planning and coordination of business activities.
Is to equip participants with the knowledge, strategies, and tools necessary to effectively engage customers across digital and traditional channels. By focusing on customer behavior, relationship-building techniques, data-driven marketing, and innovative engagement strategies, the course aims to help professionals enhance customer loyalty, drive repeat business, and ultimately contribute to sustainable business growth.
Is typically designed to equip learners with the knowledge, skills, and practical tools to optimize the sourcing, purchasing, and procurement processes within an organization.
Work & Experience
Validated Tugende business needs, informing procurement planning and sourcing decisions. Built strong relationships with suppliers to optimize performance and contract deliverables. Conducted tender processes and sourced suppliers to meet business needs. Managed procurement budgets and sourced suppliers within budget limits. Evaluated supplier quotations and conducted cost-benefit analyses to ensure budget optimization.
Assisted customers with inquiries, complaints, and issues, providing swift resolutions. Managed orders from customers to ensure timely and accurate delivery. Monitored key performance indicators (KPIs) such as delivery time, order pick-up, and dispatch. Managed client accounts, ensuring they were updated and accurate. Provided product recommendations based on customer preferences, ensuring satisfaction and retention.
Developed and maintained relationships with clients and distributors to improve brand presence. Coordinated marketing campaigns aimed at increasing product visibility in assigned regions. Analyzed customer data to identify areas of improvement and drive product sales. Worked closely with the sales team to ensure delivery of products and services as per client expectations. Managed inventory to ensure product availability in retail outlets.
Managed customer inquiries via phone, email, and social media platforms. Provided information on products, services, and promotions to customers. Assisted in resolving issues related to accounts, payments, and betting results. Ensured all customers received timely and appropriate support. Worked with the team to maintain high levels of customer satisfaction and retention.
Responded to customer inquiries regarding subscriptions, payments, and account issues. Upsold additional products and services during customer calls. Provided detailed assistance with account activation and troubleshooting. Maintained accurate records of customer interactions. Ensured a high level of service delivery and customer satisfaction.
