Oliver Ananda Otela

 Carrying out debt collection daily to meet the set target  Collection of Kshs.1.5million per month.  Issuing statutory demand notices and enforcing the same.  Issuing instructions to auctioneers to realize collaterals  Representing the company in the small claims court during recovery of loans below 1 million.  Maintaining detailed records of customers’ interaction and making sure that promise to pay agreements are met.  Implementing the company recovery policy in the 7 branches allocated through supervision of 29 external debt recovery officers.  Recruiting and interviewing external debt recovery personnel in the branches.  Supervising the daily activities of the external debt collectors including all the recovery activities they are engaged in.  Analysing and extracting the delinquency management log for action and updating the same for analysing the achievements  Helping in actual recovery activities in the field to ensure maximum collections.

 Negotiating Planning and leading in actual recovery of the delinquent accounts (Loans in arrears of 90 to over 180 days and write offs  repayment plans and arrangements tailored to clients’ financial situations  Engaging and signing up struggling clients on an efficient and affordable repayment schedule. This includes visiting the client at their premises.  Liaising with auctioneers and lawyers in recovery of collaterals in order to close non-performing accounts.  Monitoring allocated portfolio of delinquent loans to determine reasons for delinquency by applying convenient credit judgement, collection strategy and process within predetermined broad policy guidelines and regulations to minimize losses  Monitoring implementation of action points as indicated in the delinquency management tool from the branches and reporting and monitoring all risks associated with debt recovery  Writing regular reports on the main gaps leading to default / recoveries and how to rectify them

 Risk assessment, analyzing, identifying, describing and estimating the risks affecting the business from field process standpoint across all the branches.  Risk evaluation, measuring risks using organizational criteria, requirements and scorecards.  Help overhaul the branch process audit and oversight function, including but not limited to receipts generation, completion and reconciliation, group onboarding, management.  Conducts follow ups across all the branches to ensure credit compliance  Thorough and robust risk reporting that ensures management and individual understand the risks being incurred and enables accountability for such risks.  Providing process improvement suggestions on an ongoing basis and reviewing and scrutinizing loan appraisal forms to ensure quality loans are given to minimize the risks involved.  Work with external and internal auditors as needed by the organization.  Providing support, education and training to staff to build risk awareness within the organization.