Pauline Adala

I provide customer support via various channels while managing a high volume of customer interactions at a fast paced environment. I handle both inbound and outbound calls and resolve issues in a timely manner

I developed concept notes for various projects and analyzed different policies. I also conducted monitoring and evaluation for different projects.

I conducted primary research, literature review and data analysis on the collected data

I collected data from members of the public, conducted FDGs and wrote reports on the findings

I managed program outreach plans, collected data and presented findings to various stakeholders