Prose Ajema Muturi

As a Relationship Officer at Equity bank, I excelled in delivering exceptional customer service and managing client relationships. My role involved processing transactions as a teller, ensuring accuracy and compliance with banking regulations. I also served as the primary point of contact for customers, addressing inquiries and resolving issues efficiently. My focus on customer satisfaction contributed to increased loyalty and retention. Additionally, I collaborated with team members to enhance service delivery, streamline operations, and achieve departmental goals, all while maintaining a positive and professional environment.

I played a pivotal role in driving sales and maintaining the brand's competitive edge in the market. My responsibilities included proactively following up on customer inquiries and orders, ensuring that all client needs were met promptly and efficiently. I was dedicated to achieving sales targets, employing strategic approaches to maximize product visibility and engagement. My efforts helped enhance brand recognition and drive overall sales growth.

I contributed to analyzing financial data, identifying trends and irregularities that informed management decisions. Additionally, I aided in reconciling transactions and identifying discrepancies to ensure financial accuracy. My responsibilities also included participating in physical stock-takes and stock reconciliations, further enhancing my understanding of inventory management.