r*****9
About Candidate
Results-driven IT professional with hands-on experience in IT support, troubleshooting, network
administration, and system security. Skilled in helpdesk operations, ERP support, and IT asset
management, with a passion for solving technical issues efficiently. Seeking an IT roles where I can apply
my skills and grow in a dynamic environment.
Education
Work & Experience
Provided technical training for payment backend systems (Alpine, Tarus, JPay). • Monitored IT payment system issues and escalating as needed. • Ensured secure transaction processing, identifying and mitigating fraudulent activities. • Maintained documentation of issues and worked within SLAs to resolve them.
Provided IT support for hardware, software, and ERP systems (SAP). • Managed network infrastructure, including LAN/WAN, Windows servers, and security tools. • Upgraded the network, implementing a backup network to ensure continued operations in case of primary network failure. • Enhanced system access and remote work capabilities, allowing Livia Health employees (sister company) to work efficiently from remote locations. • Introduced JIRA ticketing system to track IT issues and improve resolution times. • Assisted in user onboarding and access control for IT systems. • Managed IT asset inventory, procurement, and maintenance. • Managed employee tracking software, Lystloc, including training users on its usage
Installed and maintained CCTV, network extensions, and access points. • Provided IT support services to clients, resolving hardware/software issues. • Assisted in configuring network devices and ensuring optimal connectivity.
Diagnosed and resolved software & hardware issues for office staff. • Assisted in Cisco switch/router installation and network troubleshooting. • Conducted training on Microsoft tools and IT security best practices.
