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● Develop and implement strategies that consistently achieve sales targets, with a success rate of 90% in meeting or exceeding quarterly goals. ● Engage with an average of 20 clients per week to assess their property needs, preferences, and requirements, leading to a 75% client conversion rate. ● Present and negotiate real estate deals, resulting in a 40% increase in successful property sales year-over-year. ● Utilize various media and listing services to enhance property visibility, achieving a 50% boost in buyer inquiries and site visits. ● Oversee the preparation and approval of key documents such as Offer Letters, Sales Agreements, Lease Contracts, and Transfer Documentation, ensuring 100% compliance with legal standards. ● Manage the closing process for property deals, ensuring timely execution of all necessary documents and receipt of payments, with a 98% on-time closing rate. ● Organize and conduct site visits for prospective buyers, averaging 15 visits per month to facilitate informed decision-making. ● Act as a key intermediary between Safaricom Investment Co-operative and prospective buyers, enhancing the efficiency of the sales process. ● Perform inspections to ensure compliance with sales terms and conditions before closing deals, maintaining a 100% compliance rate. ● Provide detailed quarterly reports to management on sales performance and market trends, utilizing CRM systems for accurate and timely updates. ● Conduct surveys and analyze market trends, contributing to strategic pricing decisions and maintaining competitiveness in the land and housing market. ● Advice potential buyers on property options and coordinate with SIC’s Legal Team and financial service partners for legal and mortgage solutions, achieving a 90% client satisfaction rate. ● Ensure adherence to property laws and SIC’s internal policies during all sales activities, with a 100% adherence record. ● Continuously monitor property market trends to identify and engage potential buyers, resulting in a 30% increase in secured brokerage deals. ● Maintain and nurture ongoing relationships with customers to foster repeat business and referrals, with a 60% repeat client rate. ● Actively participate in seminars, conferences, and events to enhance industry knowledge and expand professional networks, attending an average of 4 events per year.

• Oversaw and coordinated all training activities for an average of 200 participants per month, ensuring 95% adherence to program objectives and successful delivery. ● Led and executed 10+ training and development projects annually, consistently meeting project deadlines and aligning outcomes with organizational goals. ● Delivered comprehensive training sessions on the school learning management system to over 500 teachers, students, and school directors, achieving a 90% improvement in system proficiency and usage. ● Designed and updated training materials and programs to address emerging needs and enhance learning outcomes, contributing to a 20% increase in training effectiveness. ● Implemented feedback mechanisms to assess training effectiveness and gather participant insights, resulting in a 15% improvement in training satisfaction scores. ● Provided ongoing support and troubleshooting for training-related issues, resolving 95% of queries within 24 hours to ensure seamless learning experiences.

• Successfully acquired and on boarded SMEs, corporate, and large enterprise clients within assigned territory, contributing to business growth. ● Maintained strong relationships with clients through effective retention strategies, including upselling and cross-selling. Provided comprehensive after-sales support to ensure client satisfaction. ● Trained clients and Dealer Sales Agents on existing and new Safaricom products, including conducting refresher training to enhance product knowledge and sales effectiveness. ● Delivered educational sessions on Safaricom products, ensuring clients and sales agents were well-informed about product features and benefits. ● Managed Dealer Sales Agents, conducting staff appraisals and performance reviews and evaluated employee skills, achievements, and growth to foster development and high performance. ● Managed updates on policy changes, providing refresher training to staff and ensuring they were up-to-date with new sales pitches and procedures. ● Addressed and resolved customer complaints promptly, offering support to maintain high levels of customer satisfaction. ● Monitored, reviewed, and updated daily sales reports and market activities, analyzing changes in consumer preferences to adjust sales strategies accordingly.