Timothy Thiong’o Ndung’u
About Candidate
My name is Timothy Thiong’o Ndung’u. I’m a dedicated and hands-on professional with a background in food and beverage service. I studied at what was then known as Michuki Technical Training Institute, which has since been elevated to Michuki National Polytechnic. It’s where I laid the foundation for my skills and discipline in the hospitality field.
While at Michuki, I pursued a course that focused heavily on practical learning. I spent time in both the kitchen and the dining area, learning everything from food preparation and hygiene to service etiquette and customer engagement. What stood out most for me was the emphasis on doing things right, paying attention to detail, and treating every customer experience like it mattered.
After school, I worked as a waiter, where I got the chance to apply what I had learned. The job sharpened my people skills and taught me how to remain calm and organized, even when things got busy. I learned how to work with different teams, handle customers politely, and always be ready to go the extra mile to make someone’s day better.
I value professionalism, consistency, and humility. I enjoy learning from others and believe in growing through experience. Whether I’m serving food or solving a challenge behind the scenes, I do it with focus and heart.
Location
Education
At KICD, I worked in the Hospitality Services Department as a Waiter, where I supported the daily operations of the staff cafeteria and event catering services. My responsibilities included setting up dining areas, taking and serving meal orders, maintaining cleanliness and hygiene standards, and assisting in the preparation and presentation of food and beverages. I also played a key role during official workshops and high level meetings by offering professional table service to guests, staff, and visiting stakeholders. Working closely with chefs, kitchen staff, and service supervisors, I ensured timely and quality service delivery while observing customer care standards. The experience helped me grow in teamwork, communication, food handling, and front-of-house etiquette, all essential skills in the hotel and catering industry.
Work & Experience
As a waiter, I provided front line services in a fast paced hospitality environment, ensuring guests received exceptional dining experience. My responsibilities required attention to detail clear communication and excellent customer service skills. Responsibilities included: -Welcoming and seating guests. -Taking accurate food and beverage orders. -Served meals and drinks promptly. -Engaged in upselling by recommending specials, high margin items enhancing guest satisfaction. -Maintained high cleanness and organization of dining areas, setting tables and Buffet arrangement, re-stocking and ensuring compliance with the health and safety regulations. -Monitored guest satisfaction through engaging with them getting feedbacks and responding promptly to feedbacks and responding to any concerns professionally. Skills and Qualification -Excellent customer service and interpersonal communication. -Strong menu knowledge. -Time management. -Physical stamina to stand, carry trays, and work shifts. -Proficient in POS system. Achievements -Trained new staff to uphold services and hygiene standards contributing to team efficiency. -Receiving positive feedbacks from guests.
