R*****a
About Candidate
With seven years of experience in sales, team management, market development, and leadership, I have successfully led teams to exceed sales targets and expand market presence. I have developed and implemented strategies that not only drive revenue growth but also improve team performance and customer satisfaction. My ability to lead, mentor, and motivate sales teams has been instrumental in identifying new business opportunities and penetrating new markets. By leveraging a deep understanding of market trends, competitive landscapes, and client needs, I have consistently delivered results while fostering a culture of collaboration and excellence within my teams.
Education
International Relations and Diplomacy is a field that equips students with a deep understanding of global affairs, cross-cultural communication, negotiation, and conflict resolution. Through this course, I developed strong analytical and interpersonal skills, along with the ability to navigate complex negotiations and build relationships across diverse groups. These skills are highly relevant in sales, where understanding customer needs, fostering trust, and maintaining clear communication are critical for success. My background in diplomacy has enhanced my ability to engage clients from different cultural and professional backgrounds, negotiate effectively, and contribute to long-term business relationships
Work & Experience
Team management –Ensuring my team adhere to company rules by encouraging high level of customer service Territory management Recruitment,training ,mentoring and management of direct sales agents, sub-agents within my region Constantly visiting dealers and sub-agent shops and offering required support Escalating customer challenges to the support team Conducting market surveys and seeking expansion opportunities Provide full support to the Mobiles Sales Manager, Trade Development Representative, and agents within the allocated Zone. Route planning and management within the assigned territory. Ensure that set targets are achieved and surpassed in the allocated Business Environment. Maintaining an active pipeline of Customers, Agents and Trade Development Representatives within the Zone. Conducting after sales services for customers to ensure customer satisfaction. Outsourcing partners to ensure higher customer acquisition for faiba products Oversee zonal development of implementation on short-term and long-term plans within the allocated business environment. Supervise implementation of various sales channels within an allocated Zone to maximize on customer acquisition.. Prepare and present sales reports and plans using Microsoft Office tools. Integrity and good work ethic. Drive sales for Faiba Mobile, Faiba fixed and Faiba devices within the territory
Negotiate for sales of Itel products Shop recruitment in Garissa Town and Dadaab region Conduct marketing activities Conducting branding and promotional events Shop management within Garissa region Customer relationship management. Act as the company representative and handle all matters pertaining to itel products
Organizing and hosting clients during seminars, trainings and conferences in Kenya, Uganda and Tanzania. Designing and executing promotional activities for the organization. Marketing training services in to public and private sector clients. Conducting market research on customer service training. Sourcing for and Publishing content for the organization’s newsletter. Supervising and monitoring the proceedings of company events. Leading the sales team Customer relationship management Handling all customer related issues as well as analyzing client needs and feedback Managing relationship between the clients and the company Negotiating businesses opportunities between potential clients and the company Seeking expansion opportunities within East Africa and Kenya Coming up with customer retention strategies and ensuring churn reduction
