Z*****o

Shop Assistant
July 4, 2000

About Candidate

Receiving, unpacking, and organizing new shipments from suppliers

and vendors, ensuring all products were accurately accounted for

and displayed attractively.

Monitoring inventory levels proactively, restocking shelves as neededto maintain optimal product availability and minimize stockouts.

Ensuring a clean and organized store environment by regularly

stocking shelves, tidying up merchandise displays, and adhering to

hygiene standards.

Assisting customers in selecting products by providing knowledgeable

recommendations and guiding them through the checkout process to

enhance their shopping experience.

Handling customer inquiries and complaints with professionalism

and empathy, striving to resolve issues swiftly and satisfy customers.

Offering customers tailored shopping advice and recommendations,

enhancing their shopping experience, and promoting additional

sales.

Conducting periodic price audits to ensure accuracy, promptly

resolving any discrepancies to maintain customer trust and

compliance with pricing policies.

Education

B
Bachelor of Science in Strategic Management 2018-2022
Moi University

Graduated with Second class honours upper division

K
Kenya Certificate of Secondary Education 2014-2017
Koru Girls Secondary School

Scored C+

Work & Experience

S
Shop Assistant 15/11/2023 - Current
Fones Direct Limited

Receiving, unpacking, and organizing new shipments from suppliers and vendors, ensuring all products were accurately accounted for and displayed attractively.  Monitoring inventory levels proactively, restocking shelves as needed to maintain optimal product availability and minimize stockouts.  Ensuring a clean and organized store environment by regularly stocking shelves, tidying up merchandise displays, and adhering to hygiene standards.  Assisting customers in selecting products by providing knowledgeable recommendations and guiding them through the checkout process to enhance their shopping experience.  Handling customer inquiries and complaints with professionalism and empathy, striving to resolve issues swiftly and satisfy customers.  Offering customers tailored shopping advice and recommendations, enhancing their shopping experience, and promoting additional sales.  Conducting periodic price audits to ensure accuracy, promptly resolving any discrepancies to maintain customer trust and compliance with pricing policies.

S
Strategy Intern 10/05/2022 - 29/07/2022
Eldoret water and Sanitation Company

Provided comprehensive clerical support by sorting and organizing documents into an effective management system, addressing both routine and specialized requirements to enhance operational efficiency.  Collaborated with team members to streamline workflows and achieve organizational objectives, fostering a cooperative environment that maximizes productivity.  Drafted high-quality communication materials for both internal and external stakeholders, ensuring clarity and professionalism in all correspondence.  Compiled detailed reports and documented project activities as part of a robust, compliance-driven recordkeeping strategy, ensuring transparency and accountability.  Monitored and recorded open and closed orders, as well as change requests, to prevent errors and maintain alignment among team members regarding current demands.  Conducted desk research to analyze consumer data, providing actionable insights and recommendations to enhance decisionmaking processes.  Reviewed relevant information daily to support team objectives, ensuring alignment with strategic goals and priorities.  Provided technical assistance and troubleshooting to resolve issues efficiently, contributing to a consistently organized and effective work environment.  Created and updated records and files to ensure document compliance, adhering to regulatory requirements and internal standards.  Diligently tracked project changes within systems, maintaining detailed notes to facilitate stakeholder access to critical information for informed decision-making. Provided comprehensive clerical support by sorting and organizing documents into an effective management system, addressing both routine and specialized requirements to enhance operational efficiency.  Collaborated with team members to streamline workflows and achieve organizational objectives, fostering a cooperative environment that maximizes productivity.  Drafted high-quality communication materials for both internal and external stakeholders, ensuring clarity and professionalism in all correspondence.  Compiled detailed reports and documented project activities as part of a robust, compliance-driven recordkeeping strategy, ensuring transparency and accountability.  Monitored and recorded open and closed orders, as well as change requests, to prevent errors and maintain alignment among team members regarding current demands.  Conducted desk research to analyze consumer data, providing actionable insights and recommendations to enhance decisionmaking processes.  Reviewed relevant information daily to support team objectives, ensuring alignment with strategic goals and priorities.  Provided technical assistance and troubleshooting to resolve issues efficiently, contributing to a consistently organized and effective work environment.  Created and updated records and files to ensure document compliance, adhering to regulatory requirements and internal standards.  Diligently tracked project changes within systems, maintaining detailed notes to facilitate stakeholder access to critical information for informed decision-making.

Portfolio

Skills

Customer relation
90%
Computer skills
90%
Transcription
95%

Awards

D
Degree certificate 2018-2022
Bachelor of Science in Strategic Management
K
Kenya Certificate of Secondary Education 2014-2017
Kenya Certificate of Secondary Edication