Contact Centre Consultancy

Sheer Logic Management Consultancy has a state of art Contact Centre for in-house use and outsourcing of customized solutions to our clients.
Buisness opt to either

Set up their own in-house contact Centre
Outsource their needs to an existing Contact Centre
Running a fully-fledged in-house CC may be a costly affair, this is so because of need for space, infrastructure, utilities, staff, continuously training and coaching, CC management, managing schedules, balancing workload and workforce, designing reports etc. All these aspects make outsourcing a better option. At Sheer Logic, we customize solutions which include
Running satisfaction surveys
Offering technical support to your field teams
Picking and processing your helpdesk
Managing your bookings and scheduling your meetings
Managing attendance of agents and their productivity

For clients who opt to set up and operate their premise on CC,SLMC has a team of consultants with a vast practical knowledge in establishing and commissioning CC for years. We shall do design,analysis,recruitment,training,test-runs,commission,reporting and eventually handover.

Whether you are seeking to hire out CC services and solutions, you wish to set up a new CC in your organization, or you would like to optimize an existing CC, think Sheer Logic Management Consultants Limited.