Account Manager
Job Description
Job Summary
The account manager oversees and manages relationships with mid-level business clients. She or he focus on maintaining client satisfaction, growing account value, and ensuring the delivery of products or services that meet the specific needs of medium-sized businesses.
The account manager is the voice of the Customer within Airtel Africa.
The account manager is on an Enterprise SIP (sales incentive plan), she/he is measured on incremental revenue and order monthly recurring value
Key Responsibilities
| Key responsibilities | key result / decision areas (outcomes) |
| Engage with current and potential customers at Management level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards or closure of Airtel contracts: network services (fixed or mobile), solution sets, value added surround services | Through the sale of core and add on services and optimal portfolio mix achieve and exceed account targets addressing both existing customer base and new logo accounts |
| Develop multi-functional relationships (Owner, Finance, IT management, Supply Chain, Marketing, VIP users, HR) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer term focus. | Strong customer relationship ensures proper positioning of Airtel Africa executive sponsors with key customer stakeholders for productive bi-annual / annual reviews |
| Understand the customer’s business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Airtel Africa solutions have helped provide value. | Increased revenues from distinguishing Airtel Africa as providing stable network and coverage, customer service, value add services verses the other vendors “selling” just products. |
| Prepare regular analysis of competitor activity to understand market direction and potential impact on customer relationship, proactively look for opportunity to address need for cost reductions or technology refresh to achieve enhanced capability, improved efficiency, or pronounced market advantage | Demonstrated ability to act promptly to prevent revenue erosion from competitor penetration |
Dimensions
Financial – This position has revenue, and order targets based on account assignment
People management – Can act as a virtual team lead on occasion coordinating / managing a number of individuals for a specific opportunity.
Qualifications
Education
- Degree in Business, Finance or other relevant field (or equivalent)
- Other (Desirable)
- Membership in related professional organizations
- Certifications / accreditation in relevant areas
Experience
- 3 to 5 years experience in sales and relationship management of mid-sized businesses
- Solid understanding of Fixed and mobile Connectivity, ability to understand solutions such as NaaS, CPaaS, IoT, Security, Cloud
- Industry sector knowledge and understanding of customers in that sector, their strategies and business challenges
- Understanding of governance within Enterprise organizations
Key Competencies:
Ability to:
- engage and partner with customer and internal staff as required.
- work in a virtual team environment.
- identify and qualify revenue generating opportunities
- draw upon experience and relationships to gain access to new accounts.
Why Join Airtel Business/Enterprise division?
- Account management will provide front line experience in a range of areas including: cash management, sales, process analysis, risk mitigation and team management that will be invaluable as they progress their careers in management or in some other discipline.
- Account Management will provide professionals direct access to business management at the V.P. and C-Levels of some of the largest corporations in the world, in order to gain a comfort level with presentation and business communication skills.
- In addition, Account Management will provide professionals with well-rounded experience that will be extremely beneficial to their career growth and will provide him or her with the flexibility to go into many other areas of business
- Next possible roles: Key Account Manager (KAM), Regional Account Manager (RAM)
How to Apply
Send your updated CV to recruitment@sheerlogicltd.com on or before 1/05/2025.
Kindly indicate the job title in the subject line: ACCOUNT MANAGER
(Only shortlisted candidates will be contacted.)