ACCOUNT MANAGER (HR Focus)
Job Description
About the Role:
We’re seeking a dynamic & results-driven Account Manager with a strong focus on Human Resources to join our team. The ideal candidate will manage key client relationships, ensure exceptional service delivery & drive business growth. This role requires a strategic thinker with a deep understanding of HR practices, client management & a passion for fostering long-term partnerships.
Key Responsibilities
- Client Relationship Management
-Build and maintain strong, long-lasting client relationships within the HR sector
-Serve as the primary point of contact for assigned HR accounts, ensuring clients receive exceptional service and support
-Understand client needs & objectives, providing tailored HR solutions to meet their specific requirements
-Regularly meet with clients to discuss their HR needs, address concerns & identify opportunities for growth
- Account Growth & Development
-Identify & pursue opportunities to expand services within existing HR accounts
-Collaborate with the sales & marketing teams to develop strategies for account growth & new client acquisition
-Negotiate contracts & agreements to maximize revenue while ensuring client satisfaction
-Monitor account performance, analyze data, & report on key metrics to ensure targets are met
- HR Expertise
-Provide expert advice on HR-related matters, including recruitment, talent management, employee engagement, & organizational development
-Stay updated on HR industry trends, best practices, and regulatory changes to offer clients the most relevant and effective solutions
-Work closely with the HR team to ensure seamless delivery of HR services to clients
- Project Management
-Oversee the implementation of HR projects, ensuring they are completed on time, within scope & to the satisfaction of the client
-Coordinate with internal teams to deliver customized HR solutions that align with client goals
-Manage multiple accounts & projects simultaneously, prioritizing tasks & managing time effectively
- Client Satisfaction
-Proactively address client concerns and resolve issues in a timely & professional manner
-Conduct regular client feedback sessions to assess satisfaction levels and implement improvements where necessary
-Ensure high levels of client retention through exceptional service & relationship management
Qualifications
-Bachelor’s degree in Human Resources, Business Administration, or a related field
-Proven experience as an Account Manager or in a similar client-facing role, with a focus on HR
-Strong understanding of HR principles, practices, and legal requirements
-Ability to manage multiple clients & projects simultaneously
-Excellent communication, negotiation, and interpersonal skills
-Strong problem-solving skills & attention to detail
-Proficiency in Microsoft Office Suite and CRM software
Please submit your resume & cover letter to contactcentre@sheerlogicltd.com with the subject line “Account Manager (HR )”
Only shortlisted candidates will be contacted.
How to Apply
Send your updated CV to recruitment@sheerlogicltd.com on or before 15/09/2024.
Kindly indicate the job title in the subject line: ACCOUNT MANAGER.
(Only shortlisted candidates will be contacted.)