DIRECT SALES EXECUTIVE
Job Description
Our Client, a leading international player in the Telecom industry, is currently carrying out a targeted nationwide recruitment exercise for dynamic and results-driven Direct Sales Executives to join their team.
OVERALL PURPOSE OF THE JOB
Your main role shall be to grow the business revenue through subscriber acquisition and retention in your region.
Compensation: Retainer@Kshs.36k + Commissions
Employment Type: Full time
TARGET REGIONS: Alale, Baragoi, Bitobo, Bukembe, Bura, Chebitet, Chemolingot, Chepareria, Chepseon, Cheptais ,Esageri, Ganze, Garsen/Witu, Gitugi Rwathia, Golbo, Ikutha, Isiolo, Jera, Jilore, Junju, Kaaling, Kabartonjo, Kabulwo, Kagio, Kakuma Town, Kamasian, Kangema, karunga, Kathonzweni, Kehancha, Kiambere Hills, Kiminini, Kinango, Kionyo, Kipchimchim, Kipipiri, Kiptangwany, Kitui Rural, Landi, Lokichar, Lomut,Lungalunga, Magongo, Magumu, Maji Mazuri, Makutano, Malaba, Maliki, Marsabit CBD, Mbita, Mbooni, Mbui Nzau, Mukurweini, Mutwang’ombe, Ndunyu Njeru, Nthiwa, Ntunyai, Ol-Moran, Olenguruone, Othaya, Port Victoria, Roka, Soin K, Sori, Uhendo, Wagai, Wajir Town 2, Waldai, Watamu, Wiyumiririe.
The ideal candidate shall meet the following requirements.
| Expected Key Result | – Activity (detailed KPIs) | |
| 1 |
Customer Acquisition |
· Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up
· Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area · Track adherence to SLAs on acquisition and onboarding · Recovery of devices from noncompliant customers. |
| 2 | Customer support | · Provide first level support with on ground trouble shooting and resolution of customer issues
· Escalation of customer issues that cannot be resolved at first level · Escalation of network issues |
| 3 | Reporting | · Daily collation of target achievement
· Track and Analysis monthly trends within assigned markets · Prepare dashboards for weekly reviews · Preparation of ad-hoc reports as and when required |
| 4 | Market intelligence | · Monitor and report competitor activities
· Provide customer insights, identifies and suggests products, or services that will meet their needs |
| 5 | Market Activation and Support | · Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations |
| Educational Qualifications & Functional / Technical
Skills |
· Graduate Degree or Diploma in a relevant field or any equivalent qualification. · Understanding of telecom/ fixed wireless trends is an added advantage |
|
| Relevant Experience (Type of experience and minimum number of
years) |
· 1+ years outdoor sales, marketing, promotions, merchandising, brand ambassador etc experience. · Experience in the telco industry is preferred but not mandatory · Experience in Financial sales, Tradco, FMCG, Promotions, Merchandising, Brand Ambassadorship, etc. |
|
|
Competencies |
· Commercial acumen- Understanding the competition landscape, devices offered, packages, commission schemes etc.
· Tech savvy – needs to understand solutions across both 5G and Fixed Wireless Services. · Resilience and ability to deliver against stretch targets · Strong entrepreneurial spirit |
|
|
Other requirements (Behavioral etc.) |
· Able to operate in a performance driven organization
· Good planning and organizational skills · Self-motivated, enthusiastic, energetic · Good attention to detail and analytical skills with working experience in Excel/ google form · Confident, assertive with good negotiation skills · Customer-centric with excellent time management skills · Flexible and agile |
|
how to Apply
Kindly submit your updated CV together with a copy of your Degree or Diploma to recruitment@sheerlogicltd.com and copy to contactcentre@sheerlogicltd.com not later than 27/12/2024.
Clearly indicate the title and your operation regional in the subject line e.g DIRECT SALES EXECUTIVE – KAKUMA TOWN.
(Only shortlisted candidates will be contacted.)