Entrenchment Team Leader

Entrenchment Team Leader
Nairobi
April 22, 2025
Full Time
Urgent

Job Description

Essential Functions

  • Designs, tests, and scales campaigns to improve engagement, increase entrenchment, drive cross-sell, improve TPS transactional turnover, minimise client disengagement through retention, and improve conversion of NTB sales to active clients.
  • Identify ad hoc campaigns to drive financial targets for Personal Banking i.e. liabilities, assets, salary switch, etc.
  • Implement and track progress on campaigns targeted to reduce inactive client base and attrition through set measures for Personal Banking.
  • Ensure appropriate recovery and resolution plans to protect the segment from any untoward event. Identify and provide appropriate solutions for threats and opportunities within the client base.
  • Drives cost reductions through optimization of onboarding, entrenchment, and retention activities.
  • Enable effective monitoring and reporting of key success measures for onboarding nursery strategies, activation, entrenchment and retention.
  • Prepare and share weekly/monthly/quarterly reports on the status of the Personal Banking Entrenchment capability (e.g., client uplift and successful/unsuccessful campaigns).
  • Work with Personal Banking, Personalization, Client Coverage, Digital and eCommerce and other relevant domains/business areas to effectively implement and ensure success of Entrenchment capability

 

Work Experience

  • 3-4 years’ Team leadership within Branch network or contact centre environment with good understanding in Bank processes, policies, products and customer life cycle management (Customer Entrenchment, retention and cross sell)
  • Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others
  • Strives to achieve outstanding results; is ambitious and acts with determination; persists through difficulties to achieve results
  • Is focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgements
  • Applies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense.
  • Prepared to disagree and question assumptions; challenges ideas and established views; comfortable arguing own perspective
  • Is open to taking up learning opportunities; is quick in acquiring knowledge and skills; develops expertise by updating specialist knowledge.
  • Copes with change and variety; tolerates uncertainty and ambiguity; adapts to new challenges
  • Builds rapport and puts people at ease; is engaging and welcomes people; finds it easy to make friends
  • Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output
  • Is articulate in giving presentations; is eloquent and explains things well; projects social confidence when articulating information
  • Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others
  • Interprets data rationally by quantifying issues; applies technology as a means to evaluating data; evaluates information objectively.

How to Apply

Send your updated CV to recruitment@sheerlogicltd.com  on or before 26/04/2025.

Kindly indicate the job title in the subject line ENTRENCHMENT TEAM LEADER

 (Only shortlisted candidates will be contacted.)

Location