Job Description
JOB PURPOSE
Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.
KEY ACCOUNTABILITIES
| EXPECTED END RESULT (“WHAT”) |
SUPPORTIVE ACTIVITIES (“HOW”) |
| Manage Job tickets for installation closed Leads |
- Coordinate with dispatch for daily appointments for the installers
- Coordinate the transportation of material and stage for installers to the customer’s’ premises.
- Ensure 100% successfully completed job tickets as scheduled by the installers
- Track job ticket status to close leads
- Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
|
| Inventory management of FWA CPE/FTTX ONT +Installation Material at assigned stock point |
- Approve additional installation material beyond standard kit or collection of additional installation payment from customer
- Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
- Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
- Reconcile inventory and accessories picked vs deployed by installers
- Daily tracking of team members attendance in gate meeting and prospects logged requirement
|
- Closure and Installation fulfilments
|
- Daily tracking of lead closure and installation fulfilment
- Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
|
| Tracking and monitoring Performed installation work (civil+ electrical) at customers premises |
- Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
- Provide Reports of Works done with the corresponding time sheet for daily submission.
- Sign off return/ refund on failed customer acceptance of installation
- Tracking job ticket status
- Supervise completion of tasks within the allotted time frame for the installers
|
| Team Management |
- Responsible for onboarding and training the installers
- Conduct performance Management of the installers
|
DIMENSIONS
Other Dimensions
- Installation Supervisor will manage a maximum of 15 installers
SKILLS & KNOWLEDGE
| Educational Qualifications & Functional / Technical Skills |
- Networks, Technical or electrical or equivalent qualification
- Professional Qualification in Project Management Techniques
- IT Literacy and business education, an added advantage
- Able to operate in a performance driven organization
- Strong troubleshooting abilities
- splicing and racking abilities
|
| Relevant Experience |
- Managing multiple requests and complexities
- Managing teams
- Onboarding of new clients utilizing
- Working in non-traditional spaces such as roofs or basements.
- Hands-on experience installing and adjusting the equipment involved is preferred
- Exposure to working in strenuous fields or environments
|
| Other requirements (Behavioural etc.) |
- Customer focused
- Problem-solving skills
- High personal standard and goal oriented
- Excellent interpersonal skills
- Excellent and effective communications skills, both orally and in writing
- Negotiation and Advocacy skills
- Passed Background Check
- Ability to work under tight deadlines
- Comfortable working at heights and off ladders
- A valid motorcycle or motorcar driver’s license
- Ability to work under pressure
- Paying attention to detail by listening to client concerns and issues.
- Effective Time management skills
- Physically fit
|
How to Apply
Send your updated CV to recruitment@sheerlogicltd.com on or before 1/05/2025.
Kindly indicate the job title in the subject line: INSTALLATION SUPERVISOR
(Only shortlisted candidates will be contacted.)
