shikokotibramwel
About Candidate
Results-driven Customer Service & Sales Executive professional with 4+ years’ experience in telecom, internet
solutions, and FMCG. Proven ability to exceed sales targets, resolve complex customer issues, and
strengthen client retention. Skilled in workflow optimization, cross-functional collaboration, and
administrative support. Multilingual communicator seeking to contribute to growth-oriented
organizations.
Location
Education
study of administrative theory, public policy analysis, Human resource management and development and public administration. Planning, organizing, directing, coordinating and controlling government operations. Managing public policies & programs to ensure effective execution and realization to the society. Political science basically was the study of politics, government and power.
Work & Experience
• Respond to customer inquiries across phone, email, and in-person channels. • Troubleshoot internet service issues, collaborating with technical teams for resolution. • Maintain accurate service records and prepare performance reports. • Strengthen customer relationships through proactive engagement and support.
• Resolved 100+ customer queries weekly, improving satisfaction scores. • Consistently exceeded monthly sales targets by 15–20%. • Drove retention through upselling, cross-selling, and personalized service. • Managed workflows and escalations, reducing resolution time. • Collaborated with product, sales, and engineering teams to improve service delivery.
• Engage potential customers through online platforms, events, and activations. • Demonstrate product features, benefits, and pricing. • Meet and exceed sales and sign-up targets. • Provide after-sales support including activation and installation. • Support brand campaigns and product launches.
• Established 15+ retail outlets, expanding product visibility in Kajiado. • Negotiated contracts and closed purchase orders, achieving consistent sales growth.
• Scheduled and attended meetings and community barazas. • Supported negotiation and conflict resolution activities. • Participated in the launch of the Maasai Mau Forest fencing project. • Performed clerical duties including bookkeeping, documentation, and record keeping.
