shikokotibramwel
About Candidate
Results-driven Customer Service & Sales Executive professional with 4+ years’ experience in telecom, internet
solutions, and FMCG. Proven ability to exceed sales targets, resolve complex customer issues, and
strengthen client retention. Skilled in workflow optimization, cross-functional collaboration, and
administrative support. Multilingual communicator seeking to contribute to growth-oriented
organizations.
Location
Education
study of administrative theory, public policy analysis, Human resource management and development and public administration.
Planning, organizing, directing, coordinating and controlling government operations.
Managing public policies & programs to ensure effective execution and realization to the society.
Political science basically was the study of politics, government and power.
Work & Experience
• Respond to customer inquiries across phone, email, and in-person channels.
• Troubleshoot internet service issues, collaborating with technical teams for resolution.
• Maintain accurate service records and prepare performance reports.
• Strengthen customer relationships through proactive engagement and support.
• Resolved 100+ customer queries weekly, improving satisfaction scores.
• Consistently exceeded monthly sales targets by 15–20%.
• Drove retention through upselling, cross-selling, and personalized service.
• Managed workflows and escalations, reducing resolution time.
• Collaborated with product, sales, and engineering teams to improve service delivery.
• Engage potential customers through online platforms, events, and activations.
• Demonstrate product features, benefits, and pricing.
• Meet and exceed sales and sign-up targets.
• Provide after-sales support including activation and installation.
• Support brand campaigns and product launches.
• Established 15+ retail outlets, expanding product visibility in Kajiado.
• Negotiated contracts and closed purchase orders, achieving consistent sales growth.
• Scheduled and attended meetings and community barazas.
• Supported negotiation and conflict resolution activities.
• Participated in the launch of the Maasai Mau Forest fencing project.
• Performed clerical duties including bookkeeping, documentation, and record keeping.
Awards
Recommendation by the University senate as proof of having satisfied all prescribed requirements for completion of 4 year degree course.
awarded for having completed all three prescribed computer packages modules
