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• Store management and control - Oversaw the store's operations, managed staff, and ensured efficient product display, customer satisfaction, and inventory management. Directed the receipt and inspection of incoming materials, ensuring compliance with purchase orders • Data analysis and reporting - Coordinated daily reporting on customer interactions and store performance, helping to align marketing efforts and stock requirements. Prepared and presented performance reports to senior management, focusing on inventory turnover and operational efficiency. • Stock management and control - Managed all stock-related activities, including receiving deliveries, ensuring products were properly stored, and conducting regular stock checks. Ensured the accuracy of stock levels in the system, reconciling physical stock with system balances. • Staff management - Supervised staff training on inventory control procedures and safety protocols to ensure smooth operations. Oversaw staff attendance, resolved absenteeism issues, and managed shift schedules. • Customer management and experience – developed strong relationship with customers and visitors ensuring their queries and issues are resolved amicably. Collaborated with cross-functional teams to enhance the customer experience. • Merchandising – Ensured products are well arranged in the store to attract a shopping environment for customers and visitors.

• Warehouse management and control - Managed all aspects of warehouse operations, including inventory management, stock reconciliation, order fulfillment, work schedules and logistics coordination. • Leadership and team building - Supervised and mentored a team of warehouse staff, ensuring adherence to operational procedures and health and safety standards. Led safety training for warehouse staff on proper handling and storage of liquid chemicals to prevent hazards. • Staff management, training and development - Trained, coached and motivated warehouse staff on proper warehousing techniques, ensuring compliance with health and safety standards and policies. • Inventory management and control - Coordinated inventory movements, from receiving deliveries to dispatching finished goods, ensuring accurate inventory levels using the Sage Evolution ERP system. Conducted routine stock counts (fortnightly, monthly, and yearly), identified discrepancies, and implemented corrective actions. • Logistics management - Managed logistics operations, fleet management including scheduling and coordinating transportation for deliveries. • Process improvement and efficiency initiatives - Led continuous improvement initiatives, optimizing warehouse space utilization and reducing stock holding and stock-out costs by 70%. Reduced loading and offloading timelines of inventory on trucks while ensuring accurate product labelling and ensuring real time update of bin cards. • Procurement support– Assisted the procurement manager in vendor negotiations and cost-effective sourcing and purchasing of local raw materials and consumable goods.

• Inventory management and control - Managed stock levels of raw materials (chemicals) and packaging materials, conducting daily stock verifications to ensure accuracy. Managed physical stock verification, performed requisitioning, and ensured accurate documentation of all stock movements. • Stocks and inventories optimization - Coordinated the delivery and storage of raw materials, ensuring that stock levels were sufficient and deliveries were on time. • Logistics coordination - Worked closely with the logistics team to ensure the timely availability of materials and compliance with warehouse safety procedures. • Health, safety and compliance - Ensured the proper storage and handling of hazardous materials, adhering to safety standards and regulatory requirements. • Implementation of process improvements – supported the implementation of 5S methodology to improve processes efficiencies.