Leah Mongina Ongera
About Candidate
- Results-driven and adaptable sales and customer service professional with over 4 years of hands-on experience in the automotive industry. Proven ability to drive sales growth, build strong client relationships, and deliver tailored solutions in fast-paced environments. Experienced in automotive spare parts, customer support, administrative coordination, and sales strategy implementation. Committed to exceeding targets through effective communication, problem solving, and continuous improvement
Location
Education
Completed a comprehensive business degree with a focus on project planning, execution, and leadership. Gained skills in budgeting, scheduling, risk management, and team coordination, preparing for roles in managing projects across various industries.
Completed secondary education with a strong foundation in core academic subjects, including mathematics, sciences, languages, and social studies. Developed critical thinking, communication, and problem-solving skills essential for higher education and professional growth
Work & Experience
• Managed daily operations of an automotive branch, including inventory, sales, and customer service. • Developed and maintained strong B2B and B2C client relationships. • I identified customer needs and recommended compatible automotive parts and solutions. • Coordinated with garages, workshops, and transport companies to grow sales opportunities. • Contributed to the implementation of a sales tracking system (Garage Plug System). • Increased sales through field visits, direct engagement, and targeted marketing efforts. • Maintained in-depth knowledge of products, pricing, and vehicle compatibility. • Monitored competitors and market trends to support strategic decision-making. • Delivered professional sales presentations, prepared quotes, and closed high-value deals. • Ensured timely delivery and resolved post-sales to maintain customer satisfaction. • Provided regular sales performance reports for management.
• Advised customers on spare parts, tires, lubricants, and mechanical services based on specific vehicle requirements. • Boosted sales through effective upselling and cross-selling strategies tailored to client needs. • Developed and nurtured strong customer relationships through follow-ups and quality service delivery. • Responded promptly to inquiries regarding products, services, and quotations with clear and accurate information. • Maintained precise customer records and sales documentation in compliance with company standards
• Recommended appropriate products based on vehicle diagnostics and repair needs. • Utilized in-depth product knowledge to explain benefits and compatibility of spare parts to clients. • Coordinated with internal teams to ensure stock availability, timely delivery, and smooth service execution. • Promoted bundled product sales during promotional campaigns, boosting revenue and customer satisfaction. • Processed payments accurately and maintained well-organized sales and transaction records.
• Responded promptly and professionally to customer inquiries, ensuring high levels of satisfaction. • Handled and resolved queries from clients, patients, referral sources, and internal departments. • Followed up on service requests, including insurance claims and approvals, to ensure seamless customer support. • Assisted in appointment scheduling and follow-ups to improve customer experience and service efficiency. • Provided front desk support, ensuring smooth communication and customer engagement. • Demonstrated strong skills in customer relations, service coordination, and issue resolution.
• Managed day-to-day office operations and maintained accurate records. • Provided front office and administrative support, ensuring smooth day-to-day operations. • Handled calls, emails, correspondence, and vendor coordination with professionalism. • Maintained organized filing systems and managed basic bookkeeping tasks. • Directed internal and external communications to appropriate departments for timely action. • Participated in meetings, events, and workshops to support organizational goals
