Leah Mongina Ongera
About Candidate
- Results-driven and adaptable sales and customer service professional with over 4 years of hands-on experience in the automotive industry. Proven ability to drive sales growth, build strong client relationships, and deliver tailored solutions in fast-paced environments. Experienced in automotive spare parts, customer support, administrative coordination, and sales strategy implementation. Committed to exceeding targets through effective communication, problem solving, and continuous improvement
Location
Education
Completed a comprehensive business degree with a focus on project planning, execution, and leadership. Gained skills in budgeting, scheduling, risk management, and team coordination, preparing for roles in managing projects across various industries.
Completed secondary education with a strong foundation in core academic subjects, including mathematics, sciences, languages, and social studies. Developed critical thinking, communication, and problem-solving skills essential for higher education and professional growth
Work & Experience
• Managed daily operations of an automotive branch, including inventory, sales, and customer service.
• Developed and maintained strong B2B and B2C client relationships.
• I identified customer needs and recommended compatible automotive parts and solutions.
• Coordinated with garages, workshops, and transport companies to grow sales opportunities.
• Contributed to the implementation of a sales tracking system (Garage Plug System).
• Increased sales through field visits, direct engagement, and targeted marketing efforts.
• Maintained in-depth knowledge of products, pricing, and vehicle compatibility.
• Monitored competitors and market trends to support strategic decision-making.
• Delivered professional sales presentations, prepared quotes, and closed high-value deals.
• Ensured timely delivery and resolved post-sales to maintain customer satisfaction.
• Provided regular sales performance reports for management.
• Advised customers on spare parts, tires, lubricants, and mechanical services based on specific vehicle requirements.
• Boosted sales through effective upselling and cross-selling strategies tailored to client needs.
• Developed and nurtured strong customer relationships through follow-ups and quality service delivery.
• Responded promptly to inquiries regarding products, services, and quotations with clear and accurate information.
• Maintained precise customer records and sales documentation in compliance with company standards
• Recommended appropriate products based on vehicle diagnostics and repair needs.
• Utilized in-depth product knowledge to explain benefits and compatibility of spare parts to clients.
• Coordinated with internal teams to ensure stock availability, timely delivery, and smooth service execution.
• Promoted bundled product sales during promotional campaigns, boosting revenue and customer satisfaction.
• Processed payments accurately and maintained well-organized sales and transaction records.
• Responded promptly and professionally to customer inquiries, ensuring high levels of satisfaction.
• Handled and resolved queries from clients, patients, referral sources, and internal departments.
• Followed up on service requests, including insurance claims and approvals, to ensure seamless customer support.
• Assisted in appointment scheduling and follow-ups to improve customer experience and service efficiency.
• Provided front desk support, ensuring smooth communication and customer engagement.
• Demonstrated strong skills in customer relations, service coordination, and issue resolution.
• Managed day-to-day office operations and maintained accurate records.
• Provided front office and administrative support, ensuring smooth day-to-day operations.
• Handled calls, emails, correspondence, and vendor coordination with professionalism.
• Maintained organized filing systems and managed basic bookkeeping tasks.
• Directed internal and external communications to appropriate departments for timely action.
• Participated in meetings, events, and workshops to support organizational goals
Awards
Completed foundational sales training covering key concepts such as consultative selling, customer engagement, objection handling, and closing techniques. Developed skills in understanding the sales cycle, qualifying leads, and effective sales communication to enhance overall sales performance.
Completed the Leadership Development Program focusing on essential leadership skills including effective communication, team building, decision-making, and strategic thinking. Developed abilities to inspire and motivate teams, manage change, and drive organizational success.
Completed comprehensive product and service training at AutoXpress Training Academy, gaining in-depth knowledge of automotive parts, vehicle systems, and customer service best practices to effectively support sales and technical solutions.
Completed First Aid, Safety, and Fire Training through AutoXpress in partnership with Medi Swift, acquiring essential skills in emergency response, workplace safety protocols, and fire prevention to ensure a safe working environment.
