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From May 2023 to date I have been a freelance IT Specialist online on Fiverr. My duties include; • Configuring and Troubleshooting Microsoft Entra ID and Azure VMs. • Setting up SharePoint sites, user permissions, and document libraries. • Configuring and managing Teams channels, policies, and integrations within the O365 suite. • Exchange Online administration, including mailbox management and migration. • IP networking setups, including VPNs, DHCP, VLANs, and DNS configurations. • Windows and Print Servers configuration, and maintenance. Key Achievements • Installing and configuring VMs, Windows Server and Print Servers for remote clients. • Migrating clients’ SharePoint sites and documents to SharePoint Online. • Conducting email migration from G-suite to Exchange Online. • Led the deployment of a DataCenter for CPHRM group – a consultancy firm in Nairobi.

From Aug 2018 to Apr 2024 I was stationed at the United Nations Offices in Nairobi (UNON) seconded by iSon Technologies as an IT Support Engineer. My duties included; • Managed and configured Azure VMs, Azure Networking (NSGs, VPNs), and storage solutions to support enterprise operations. • Configured and maintained Azure Firewall, ExpressRoute, and VPN gateways for secure and optimized network performance. • Administered Microsoft Entra ID, RBAC, and PIM for identity security and least privilege access strategies. • Created and managed user accounts in Microsoft Entra ID while overseeing license management on the Admin Center. • Established and maintained an ICT inventory system to track assets and ensure secure disposal processes. • Offered remote assistance to out-posted users using various remote connectivity platforms such as SCCM and TeamViewer. • Set up VoIP, video conferencing, and other communication solutions to enhance office connectivity and collaboration. • Implemented Service Desk policies in line with ITIL guidelines on Incident Management and Request Fulfilment. Key Achievements • Successfully led the deployment of Microsoft Azure from a Windows Server based environment. • Spearheaded the deployment of Windows 10 from Windows 7 throughout the UN complex. • Successfully led the deployment of Citrix Workspace, Cisco AnyConnect (VPN) & Cisco Jabber in 2020 to enable staff members to work from home due to Covid19 restrictions.

From April 2016 to April 2018 I worked at A24 Media as an IT Support Specialist. My duties included; • Managed Windows Server and Active Directory environments, ensuring system security and compliance. • Deployed and configured firewalls, VPNs, and endpoint security solutions to safeguard enterprise networks. • Designed and implemented a remote backup data center, ensuring business continuity and disaster recovery. • Migrated email systems from G-Suite to Microsoft Exchange, enhancing collaboration and data security. • Maintained confidentiality, integrity, and availability of ICT systems, LAN/WAN, and data security protocols. • Implemented appropriate processes for data protection, disaster recovery, and failover procedure. Key Achievements • Designed and implemented a remote backup data center, ensuring business continuity and disaster recovery capabilities. • Migrated email systems from G-Suite to Microsoft Exchange, improving collaboration and data security. • Deployed and configured endpoint security solutions (EDR/XDR) to protect enterprise networks from advanced threats.