roland.macharia
About Candidate
IT professional with 8 years of experience in User Support, System Administration and Cloud Computing. Proficient in Microsoft Azure, Windows Server, Microsoft 365, Virtualization and IP Networking.
Location
Education
Bachelor’s degree in business information technology.
Work & Experience
From May 2023 to date I have been a freelance IT Specialist online on Fiverr. My duties include;
• Configuring and Troubleshooting Microsoft Entra ID and Azure VMs.
• Setting up SharePoint sites, user permissions, and document libraries.
• Configuring and managing Teams channels, policies, and integrations within the O365 suite.
• Exchange Online administration, including mailbox management and migration.
• IP networking setups, including VPNs, DHCP, VLANs, and DNS configurations.
• Windows and Print Servers configuration, and maintenance.
Key Achievements
• Installing and configuring VMs, Windows Server and Print Servers for remote clients.
• Migrating clients’ SharePoint sites and documents to SharePoint Online.
• Conducting email migration from G-suite to Exchange Online.
• Led the deployment of a DataCenter for CPHRM group – a consultancy firm in Nairobi.
From Aug 2018 to Apr 2024 I was stationed at the United Nations Offices in Nairobi (UNON) seconded by iSon Technologies as an IT Support Engineer. My duties included;
• Managed and configured Azure VMs, Azure Networking (NSGs, VPNs), and storage solutions to support enterprise operations.
• Configured and maintained Azure Firewall, ExpressRoute, and VPN gateways for secure and optimized network performance.
• Administered Microsoft Entra ID, RBAC, and PIM for identity security and least privilege access strategies.
• Created and managed user accounts in Microsoft Entra ID while overseeing license management on the Admin Center.
• Established and maintained an ICT inventory system to track assets and ensure secure disposal processes.
• Offered remote assistance to out-posted users using various remote connectivity platforms such as SCCM and TeamViewer.
• Set up VoIP, video conferencing, and other communication solutions to enhance office connectivity and collaboration.
• Implemented Service Desk policies in line with ITIL guidelines on Incident Management and Request Fulfilment.
Key Achievements
• Successfully led the deployment of Microsoft Azure from a Windows Server based environment.
• Spearheaded the deployment of Windows 10 from Windows 7 throughout the UN complex.
• Successfully led the deployment of Citrix Workspace, Cisco AnyConnect (VPN) & Cisco Jabber in 2020 to enable staff members to work from home due to Covid19 restrictions.
From April 2016 to April 2018 I worked at A24 Media as an IT Support Specialist. My duties included;
• Managed Windows Server and Active Directory environments, ensuring system security and compliance.
• Deployed and configured firewalls, VPNs, and endpoint security solutions to safeguard enterprise networks.
• Designed and implemented a remote backup data center, ensuring business continuity and disaster recovery.
• Migrated email systems from G-Suite to Microsoft Exchange, enhancing collaboration and data security.
• Maintained confidentiality, integrity, and availability of ICT systems, LAN/WAN, and data security protocols.
• Implemented appropriate processes for data protection, disaster recovery, and failover procedure.
Key Achievements
• Designed and implemented a remote backup data center, ensuring business continuity and disaster recovery capabilities.
• Migrated email systems from G-Suite to Microsoft Exchange, improving collaboration and data security.
• Deployed and configured endpoint security solutions (EDR/XDR) to protect enterprise networks from advanced threats.
Awards
This is a Certificate awarded by Microsoft on Microsoft Learn.
This is a Certificate awarded by Microsoft on Microsoft Learn.
This is an award from LinkedIn Learning
