Angera Silas
About Candidate
I Develop Mobile Applications, Web Applications, Analyses Data using Microsoft Excel and i can also Entertain by mixing tracks. Am Open to Any work even if its not IT related.
Location
Education
Graduated with Second Class Upper Division
Graduated to university with a mean grade of C+
Work & Experience
Managed and monitored daily card and digital transactions using Visa Risk Manager (VRM) and TranzWare, identifying anomalies and safeguarding bank assets. Analyzed complex transactional data patterns using Microsoft Excel to identify risk trends, ensuring full compliance with internal risk management and regulatory requirements. Worked collaboratively with transaction monitoring, settlements, and reconciliation teams to resolve customer card queries promptly, minimizing client impact and elevating service delivery. Prepared structured summaries and operational reports for flagged transactions to support audit trails and compliance-driven workflows.
Delivered direct customer support and stakeholder management for an entire student body, acting as a trusted liaison between user groups and executive leadership. Designed and managed digital data collection systems, meticulously validating user information, updating registries, and keeping accurate, confidential records. Prepared official institutional communications, registers, and operational reports under tight deadlines, demonstrating strong problem-solving and decision-making skills.
Handled client inquiries and technical troubleshooting, ensuring prompt resolution of service complaints and maintaining high customer satisfaction ratings. Contributed to client acquisition and tech-driven business growth strategies by explaining digital service packages to potential customers.
Portfolio
