Ann Khadenge Sumba
About Candidate
Hospitality Management Professional | Front Office & F&B Service | Customer Service Professional
A hardworking, pro-active individual with an upbeat and positive attitude, who is passionate about food and quality. Possessing excellent organizational skills, highly efficient and methodical with a good eye for detail. Having a good team spirit, deadline orientated and able to efficiently carry out duties assigned to me. Fully aware of health & safety issues and compliant with the regulatory requirements for food handling, sanitation and cleanliness. Ready and qualified for the next stage in a successful career and currently looking for a suitable position with an ambitious & exciting company.
Location
Education
Diploma in Hospitality Management: Developed expertise in hotel operations, food and beverage management, front office administration, customer service excellence, housekeeping, event management, and hospitality business operations.
Completed secondary education, demonstrating proficiency in core academic subjects and foundational analytical, communication, and problem-solving skills.
Completed primary education, establishing a strong foundation in core academic subjects, literacy, numeracy, and essential life skills.
Work & Experience
Position: Waitress
Responsibilities:
Taking orders from customers for food or beverages.
Checking with customers to ensure that they are enjoying their meals.
Collecting payments from customers.
Preparing checks that itemize and total meal costs and sales taxes.
Removing dishes and glasses from tables or counters and took them to kitchen for cleaning.
Cleaning tables and/or counters after patrons have finished dining.
Explaining how various menu items are prepared, describing ingredients and cooking methods.
Preparing tables for meals, including setting up items such as linens, silverware, and glassware.
Performing food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
Key Responsibilities
Assisted in maintaining clean, organised, and welcoming dining areas to enhance the guest experience.
Processed customer payments accurately and issued the correct change while adhering to cash-handling procedures.
Responded promptly and professionally to guest requests, enquiries, and complaints, ensuring high levels of customer satisfaction.
Delivered exceptional customer service by providing courteous, friendly, and efficient assistance to guests.
Supported front office operations by keeping the hotel reception area clean, organised, and presentable at all times.
Worked collaboratively with hotel staff to ensure smooth day-to-day operations and quality service delivery.
Maintained high standards of hygiene, cleanliness, and hospitality in accordance with hotel policies.
